Report an Outage: Call 1-800-244-5151
To Report an Outage, call 1-800-244-5151
or report via the SmartHub App.
Toll free: 1-800-244-5151
Local call: 618-244-5151
Send an Email
Please do not submit emergency or outage reports via email.
Fax: 618-244-1496
Please do not submit emergency or outage reports via fax.
Tri-County's Headquarters
3906 Broadway
Mount Vernon, Illinois
Telephone: (618) 244-5151
Office Hours: 7:30 a.m. - 4:30 p.m.
District Office
1631 East Main St. | Salem, Illinois
Telephone: (618) 244-5151
Office Hours:
Closed: Monday and Friday
Open: Tuesday, Wednesday, and Thursday
7:30 a.m. - 12:00 p.m.
and 1:00 p.m. - 4:30 p.m